Call Contact Center by Bakou Systems, Cambodia

IP PBX for Call Center.

Xorcom CompletePBX Call Center PBX will help you optimize the time and skills of your staff and provide better customer experience without breaking your budget.

Enjoy smart queue management, unlimited IVRs, advanced reporting tools, real-time monitoring and training capabilities of Call Center Phone System.

CompletePBX Call Center PBX

Phone System for Contact Centers, Virtual Call Centers Software, IVR

CompletePBX offers unlimited IVR / Auto-attendants so that you can easily create, edit and optimize sophisticated IVR trees with unlimited levels. While the auto-attendant is very powerful, its setup and management are amazingly simple. A basic IVR for Call Center PBX can be setup within a few minutes in any type of Contact Center.

Queues
Manage unlimited queues with ease and flexibility.  Make sure your callers get the right representative as quickly as possible and get the best experience while waiting in the queue of your Contact Center.

Call Center PBX Queues Features

  • Join announcement

  • Music on hold per queue

  • Ring instead music on hold

  • Announcement on hold

  • Caller position

  • Average waiting time

  • Custom announcement

  • Set announcement frequency


  • Maximum wait time

  • Maximum callers

  • Ring strategies

  • Ring All; Round Robin; Least Amount of Calls; Random; Round Robin w/Memory

  • Wrap-up time

  • Queue priority

  • VIP customers

     


  • Failover destination – option to send the caller somewhere else after a set amount of time

  • Caller ID prefix per queue

  • Static and dynamic agents

  • Call recording

  • Service level

CompletePBX VoIP Call Center comes with unlimited IVRs that allows creating anything from a simple one-level auto-attendant to complex IVR trees that optimize the call flow and level of service. With CompletePBX Call Center setting up a new IVR is as simple as can be.  Using the friendly  GUI and IVR/auto-attendant menu can be configured in a few minutes.

Xorcom Call Center Phone System offers unlimited queues.  Queues and IVRs are easily linked together to create an optimized call flow for maximum efficiency and level of service. Using the CompletePBX Call Center PBX GUI queues may be simply set up and edited.  Queues support dynamic and static agents, various distribution methods, VIP codes and many other features to ensure the best service to the customers.

Queues

To optimize a call center it is not enough to see activity in real time.  Call Center Statistics helps management understand the behavior of the users and the agents, to make sure calls are answered according to the defined service levels, that number of agents is optimized for the traffic expected per time of day, and many other important decisions that are made based on solid data.

Reporting Features

Call status

  • Answered calls

  • Unanswered calls

  • Call distribution

  • Service level

  • Charting

Filter by

  • Agent

  • Queue

  • Period

  • Call duration

Collaboration 

  • Export reports

  • Notifications – email notification sent when variables exec user defined values

  • Customization options

Call Center PBX Agen

The agents are the muscles of the call center.  In order to make sure they function at their best, they need to have a simple and efficient set of tools that will help them focus on the most important person – the caller.

Call Center Agent PBX Features

Feature One

  • Screen pop up (from database)

  • Chat with supervisor and other agents

  • Get help from supervisor by “whisper” feature

  • See queue status

  • See length of current call

  • See all queue stats using Wallboard

  • Easily set availability

Feature Two

  • Log into and out of queues

  • Wrap up time

  • Desk phone and soft phone compatible

  • Set various unavailable statuses

  • Tag calls (for later use in reports)

  • Login to/out of all queues

  • BLF log in / log out

  • Hot Desking


 
 

More About Our Product & Services

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