Bakou Systems is proud to support Cambodia’s national social protection system through the successful deployment and ongoing maintenance of the call and contact center platform for the National Social Security Fund (NSSF).
2022 — Building the Foundation
In 2022, Bakou Systems successfully designed and delivered the NSSF Call Center System as part of the SPIN Project implementation.
The system enabled:
Centralized hotline services
Efficient member communication
Structured service management
Improved response capability
The contribution of Bakou Systems was officially recognized in the NSSF Annual Report 2022, which confirmed that the project:
“Equipped and supplied the NSSF Call Center System from Bakou System Co., Ltd.”
This milestone marked an important step toward modernizing customer service operations within the national social protection system.
2023 — Ensuring Stability and Service Quality
Following deployment, Bakou Systems continued to support operational stability through:
System monitoring
Technical support
Performance optimization
User and administrator assistance
These efforts ensured reliable service delivery to millions of registered workers and employers using NSSF services.
2025–2026 — Expanding Capacity and Reliability
As service demand increased, Bakou Systems continued its partnership with NSSF through:
Annual maintenance services
System upgrades
Expansion of call center agent capacity
Infrastructure reliability improvements
This ongoing collaboration reflects the importance of dependable communication systems in supporting national-scale public services.
Our Commitment
At Bakou Systems, we believe that communication infrastructure is a critical backbone of modern public service delivery.
We remain committed to:
Reliable technology
Professional support
Scalable systems
Long-term partnerships
Our mission is simple:
To help organizations serve people better through dependable communication technology.